Warranty

Warranty

Tulip AutoDeco products are made to a standard we are prepared to stand behind. This page sets out the warranty we provide, what it covers, and how to make a claim.

Warranty period

• 2 years from the date of delivery on products made with regular materials.
• 3 years from the date of delivery on products made with premium materials.

The applicable period for a specific product is shown on the product page, or on the warranty option you selected when ordering. If you are unsure which applies to your purchase, contact us with your order number and we will confirm it.

What is covered

The warranty covers defects in materials and workmanship under normal use in a passenger vehicle, including:

• stitching, seams or bonded edges that come apart under normal use;
• delamination or separation of the layers of the mat construction;
• material defects such as cracking, splitting or premature deterioration of the surface that are not caused by wear or misuse;
• faulty fittings, clips or fasteners supplied with the product.

What is not covered

• Normal wear and tear, including gradual fading, flattening of pile, or scuffing from footwear.
• Damage from misuse, abuse, neglect or an accident.
• Damage caused by incorrect installation, or by fitting the product to a vehicle other than the one specified on the order.
• Damage from chemicals, solvents, bleach, abrasive cleaners, or from pressure washing.
• Damage caused by liquids, spills, pet accidents or prolonged exposure to standing water where the product was not cleaned and dried as instructed.
• Damage to the vehicle itself, including any surface the product is fitted to.
• Products that have been altered, cut or repaired by anyone other than us.

How to make a claim

1. Contact us at [email protected] or +1 604-356-8885 with your order number and the date of purchase.
2. Describe the problem and send clear photographs of the affected area, plus a wider photograph showing the product fitted in the vehicle.
3. We will review the claim and tell you the outcome. We may ask you to return the product, or to provide additional photographs or information.

What we will do

If a claim is approved, we will repair the product, replace it, or refund the purchase price, at our discretion. Where a replacement is supplied, the warranty continues to run from the original date of delivery.

Your statutory rights

This warranty is provided in addition to, and does not replace, any rights you have under applicable consumer protection law in your province, state or country. Nothing in this policy excludes or limits those rights. If you are in Canada, please also see the Terms and conditions and our Returns and refunds policy.

Questions

If you are not sure whether a problem is covered, contact us before attempting any repair. Email [email protected] or call +1 604-356-8885.