Shipping Policy
Tulip AutoDeco ships custom-fit car interior products from Burnaby, British Columbia, Canada. This page explains where we ship, what it costs, and how long it takes.
Where we ship
We ship to addresses in Canada and the United States. Orders placed for other destinations cannot be completed at checkout. If you are outside these two countries and would like to order, please contact us first and we will look into the options available for your address.
Shipping cost
- Canada: free shipping on all orders, with no minimum order value.
- United States: flat rate of $47.99 CAD per order.
The exact shipping charge for your order is always shown at checkout before you pay.
Delivery time
Most orders delivered within Canada arrive within 2 to 7 business days once dispatched. Deliveries to the United States typically take longer because of the border crossing and customs handling.
Many of our products, including custom-fit floor mats, armrest covers and seat covers, are made to order for your specific vehicle, so please allow 1 to 3 business days for production before your order is dispatched.
In most cases your order is ready to ship within 1 to 3 business days. If you need the parcel by a particular date, contact us before ordering and we will confirm whether that is achievable.
Order processing
You will receive an order confirmation as soon as your payment is accepted, and a dispatch notification once your parcel leaves our facility. Business days exclude Saturdays, Sundays and statutory holidays.
Tracking
Where a carrier tracking number is available, it is included in your dispatch notification so you can follow the parcel in transit.
Customs, duties and taxes
Orders shipped to the United States may be subject to import duties, taxes or carrier handling fees charged by US customs authorities. These charges are set by the destination country and are the responsibility of the recipient. We are not able to estimate them in advance or to reimburse them.
Delayed, lost or damaged parcels
If your tracking information has not updated for several business days, or your parcel arrives visibly damaged, contact us with your order number and we will open a trace with the carrier. Please keep the original packaging until the issue is resolved, and photograph any visible damage before opening the parcel where possible.
Incorrect or incomplete addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, or because the parcel was not collected, we will contact you to arrange re-delivery. Additional shipping charges may apply in that case.
Questions
Email [email protected] or call +1 604-356-8885. Our hours are Monday, Thursday and Friday 9:30am to 6:00pm, and Saturday and Sunday 10:30am to 6:00pm. On Tuesdays and Wednesdays we are available by appointment only.