Returns and Refunds Policy
We want you to be confident when you order from Tulip AutoDeco. This page explains our 15-day return window, how to start a return, and how refunds are issued.
15-day return window
You may return most items within 15 days of receiving your order. To be accepted, the item must be:
- unused and not installed in a vehicle;
- in its original packaging, with any included fittings, clips, instructions and accessories;
- accompanied by proof of purchase, such as your order number or order confirmation email.
Please inspect your order as soon as it arrives. If you intend to return an item, contact us within the 15-day window so we can record the request.
Made-to-order and personalized items
Many of our products, including custom-fit floor mats, armrest covers and seat covers, are produced specifically for your vehicle’s make, model and year, and often in a colour or material combination chosen by you. These items cannot be resold once produced, so they are handled differently from stock items:
- If a made-to-order item arrives defective, or does not match the vehicle details, colour, material or options you specified, we will repair or replace it at our cost.
- If you ordered the wrong vehicle details or the wrong options, contact us as soon as possible. We will tell you whether the item can be adjusted or remade; where that is possible, any additional production or shipping cost is your responsibility.
How to start a return
- Email [email protected] or call +1 604-356-8885 with your order number and the reason for the return.
- We will confirm whether the item is eligible and send you return instructions, including the address the parcel should be sent to.
- Pack the item securely in its original packaging and send it back. Please retain the tracking number, as we cannot be responsible for a return parcel that is lost in transit without tracking.
Who pays return shipping
If the return is due to an error on our side, or the item is defective or damaged on arrival, we cover the return shipping cost. In all other cases, the cost of shipping the item back to us is paid by you.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method used for the purchase. Refunds are usually processed within a few business days of approval, but your bank or card issuer may take longer to show the credit on your statement. Original shipping charges are not refunded unless the return is due to our error or a defect.
Exchanges
If you would like a different colour, material or option, contact us within the 15-day window. Where the item is eligible, we will arrange an exchange; price differences and any additional shipping are handled at that time.
Items that cannot be returned
- Items that have been installed, used, cut, trimmed or modified.
- Items returned without their original packaging or missing included fittings and accessories.
- Items returned more than 15 days after delivery.
- Clearance or final-sale items that were marked as non-returnable at the time of purchase.
Damaged or incorrect items
If your order arrives damaged, or you received something different from what you ordered, contact us within 15 days of delivery. Please include your order number and photographs showing the item, the packaging and the shipping label. We will arrange a replacement or a refund, and we will cover the cost of returning the item.
Questions
If anything on this page is unclear, please contact us before ordering. Email [email protected] or call +1 604-356-8885.